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Late Payment Automation Project

To contact or not to contact?

If you’re an independent agent like me, deciding whether or not to contact late-payers can be a difficult decision – there are risks either way. To help solve this problem I’m working on a system for my agency that will:

• Track all renewal and mid-term late payments, from the time that they are first late until the time that they are paid or the grace period ends.
• Automate the process of contacting them to encourage payment to prevent cancellation.

Here's what I'm hoping to gain from building this automation:

• Help my clients have a more stable insurance experience, as sometimes people just aren't paying attention and miss things.
• Increase agency retention and revenue.
• Save time in having to rewrite policies that cancel.
• Reduce E&O exposure with a consistent automated system.

How You Can Help

Although I have outside help to write the code, this is a big endeavor for a small, two-person agency to take on. I would really appreciate your feedback and input as I design this. It would be a big help to me, and if I can design something that works well, I'd like to make it available to other agents as well.

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Ken Cobb

Ken founded Pine Country Insurance in 2003 and is passionate about creating more efficient ways to run his business. He is excited to collaborate with other agents on projects to benefit independent agents. 
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​ken@pinecountryinsurance.com